This website, the customer account and the client portal are run by Bankhead Electrical Services Limited, registered in Scotland under company number SC552601, of Unit 5, Woodlands Road, Kirkhill Industrial Estate, Dyce, Aberdeen, AB21 0GX ("we", "us"). You can contact us at info@bankheadelectrical.co.uk or on 01224 502050. How we handle personal information is set out in our privacy policy.
Part 1: Using this website
The information on the site
We keep the website accurate and up to date, but it is general information about our services, not advice for a particular installation. Nothing on the site is an offer to do work at a price: we quote in writing, and our written quote and terms apply to any work we carry out.
Other organisations' content
Our News page shows headlines and videos from other organisations, and the site links to other websites. We do not control them and are not responsible for their content; opening one takes you to their site or service, and their own terms and privacy policies apply.
Your customer account
You sign in with a one-time code sent to your email address. Keep access to that mailbox secure and do not share your codes. You are responsible for what is done when you are signed in. Tell us straight away if you think someone else has used your account.
Fair use
Please do not misuse the site: for example by trying to get into areas or information you are not meant to see, getting round the bot check, sending spam through the forms, copying the site in bulk with automated tools other than search engines and AI assistants reading it in the usual way, or doing anything that could damage or overload it.
Our content
The text, drawings, photographs and design of this site belong to us or are used with permission. You may view, print and share pages for your own business use, but not copy or reuse them commercially without our agreement. Client logos are shown with the permission of the companies concerned and remain theirs.
Part 2: The client portal
This part applies to companies that use our client portal ("your company") and to the people your company asks us to add to it.
The service
The portal gives your company online access to the records of the work we do for you: certified copies of certificates, reports and documentation packs, inspection results and photographs, asset registers, faults and remedials, due dates and reminders. Your company's plan, term and price are as agreed with us in writing; changes to them are agreed the same way.
People and access
We add the people your company asks us to, with access to all of its sites or only some. Your company is responsible for who it asks us to add, and should tell us promptly when someone leaves or should no longer have access, so we can remove them. Each person must use their own sign-in and must not share it. Bankhead staff can view your company's portal to support you, but cannot change anything your company owns.
Documents and records
The documents in the portal are copies of those we issue. Certificates and documentation packs are certified copies, and the certified PDF is the official record. The portal shows what we have sent to it; if anything looks wrong or missing, tell us and we will check it against our records. The records about your company's sites are yours to use as you wish. We also keep our own records of our work, as the law and our certification bodies require.
Availability
We aim to keep the portal available at all times and secure, but we cannot promise it will never be interrupted, for example for maintenance or because of problems with the services it runs on. Keep your own copies of any documents you must be able to produce at short notice; you can download them from the portal at any time while your plan is active.
When a plan ends
Your company's account owners are reminded before the plan's expiry date. If the plan is not renewed, or is ended, the service is reduced from the day after the expiry date until it is renewed. Twelve months after a plan ends, the portal's records and files for your company are deleted, as our privacy policy explains; we remind ourselves a month before so we can contact you. Download anything you want to keep before then.
Fair use of the portal
Use the portal only for your company's own business. Do not try to see other companies' records, get round its security, or copy it in bulk with automated tools.
Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, we are not liable for indirect or consequential losses, or for loss of profit, business or data, arising from use of the portal, and our total liability to your company for the portal in any year is limited to what your company paid for it in that year. This does not affect our responsibility for the electrical work itself, which is governed by the contract for that work.
Changes and the law
We may update these terms from time to time; the date of the current version is shown below. If we make a change that materially affects the client portal, we will tell your company's account owners at least 30 days beforehand. These terms are governed by the law of Scotland, and the Scottish courts have jurisdiction.